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Seafood Facts & InfoNext Day Delivery:
All QualityFreshSeafood.com seafood is fresh and must be shipped overnight to your home or place of business. Orders must be placed by 1:00 p.m. EST for next day delivery. QualityFreshSeafood.com has a special contract with Federal Express which allows us to ship these big insulated cartons at a reasonable rate. Federal Express will deliver your lobsters to your door between 9 a.m. and 5 p.m. QualityFreshSeafood.com recommends someone be home to receive the package. We have waived the signature required on all orders and will not be held responsible if no one is home and the package is left unattended. If upon inspection one of the lobsters seems listless or lethargic, in general the lobster is still healthy and it is all right to prepare. When a healthy lobster is cooked, the tail will curl under the body. If the tail curls on the motionless lobster, the lobster is safe to eat. All damage claims must be made on day of delivery by calling 888-205-8848. No claims will be honored if not made on day of delivery.
Insulated Packaging:
All QualityFreshSeafood.com lobsters are shipped live to your home or office. Experience has taught us that the lobsters travel best with gel ice packs. Therefore, QualityFreshSeafood.com does not offer pots, or pans or other items that can affect the quality of the seafood. Instead, the lobsters are placed in a special insulated carton, packed with ice packs and sent off to you. Larger quantities of lobster may be placed in a specially prepared carton with Styrofoam compartments. This protects the lobsters from damaging one another during travel.
Guarantee:
QualityFreshSeafood.com guarantees that the lobsters are alive when they are delivered to your door. QualityFreshSeafood.com recommends the lobster be prepared the same day. If you must keep them an additional day, you do so at your own risk. But there are some steps to take that can help ensure they keep the extra day or two.
Handling Live Lobsters:
First, do not take the lobsters out of the carton to play with them. You may open the carton to inspect them, but QualityFreshSeafood.com recommends you do not remove them from the carton. Second, add some wet newspaper to the carton. This will help to keep the lobsters moist. But do not immerse them in fresh water. The lobsters can not live in fresh water. And third, refrigerate the entire carton right away. The lobsters must be kept cool. If their body temperature rises significantly, the lobsters will perish. If upon inspection one of the lobsters seems listless or lethargic, in general the lobster is still healthy and it is all right to prepare. When a healthy lobster is cooked the tail will curl under the body. If the tail curls on the cooked lobster, the lobster is safe to eat. If for some reason you find that you can not prepare the lobsters for several days, you may partially cook them and then keep them in the refrigerator. Simply place the lobsters in boiling water for six minutes, and then remove them. Refrigerate the lobsters right away. Finish cooking at a later date. See the recipes page for further cooking instructions.
Customer Returns:
QualityFreshSeafood.com guarantees the quality of its lobsters on the scheduled day of delivery. Please examine the carton when it arrives. If the carton appears to have been damaged, it may have caused injury to the lobsters or let warm air enter the carton. If any of the lobsters have perished, do not discard them. The seafood is insured. Simply call the freight agent and tell them you are returning the carton and its contents because it was damaged during its trip. Federal Express will pick up the carton and QualityFreshSeafood.com will pay for the return shipping. When the seafood and carton arrive at QualityFreshSeafood.com, you will get a refund. No full refunds will be granted unless the entire order is returned. All claims must be made on day of delivery by calling 888-205-8848. No claims will be honored if not made on day of delivery. If you have any questions, e-mail orders@qualityfreshseafood.com or call QualityFreshSeafood.com at 888-205-8848.
Click on the following to learn more:
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All orders must be received by 12:00 noon Eastern Time if you would like to receive next day delivery.
We proudly accept MasterCard, Visa, American Express, and Discover.
Please email us at CustomerService@QualityFreshSeafood.com if you have any questions.
Clambake Photos Copyright 2004 Quality Fresh Seafood, LLC. All rights reserved.
These images may not be copied without written permission. All other photos Copyright 2004 |
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