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FAQ's

How is ordering seafood from Quality Fresh Seafood different than just going to the local supermarket and purchasing seafood?
Are your fresh fish fillets really fresh or have they been previously frozen?
How safe is it to shop online?
What is your privacy policy and how is my information used?
What is your return policy?
What should I do if my shipment arrived damaged?
I'm not sure what gift to select for my recipient. Can you help?
What days are available for delivery?
How are the orders packaged?
Do I have to be home to receive my order?
Where are you located?
What are your shipping & handling rates?
How do Electronic/Paper Gift Certificates work?



How is ordering seafood from Quality Fresh Seafood different than just going to the local supermarket and purchasing seafood?

When you order fresh seafood from Quality Fresh Seafood, you can be confident that you are receiving the very best. We have partnered with some of the best seafood distributors in the North East to bring you the freshest and highest quality seafood available. Seafood purchased from us is always fresh. There have been extremely strict quality and temperature control procedures put in place to ensure that your seafood arrives at you door at the peak of their freshness. Here you can find your favorite Quality Fresh Seafood ranging from our Traditional New England Clambakes to Live Lobster, Lobster Tails, Crab, Alaskan Crab Legs, Clams, Oysters, Salmon, Tuna, Fresh Seafood, Smoked Seafood, Chowder, and Scallops. All fresh fish is graded off the boats, hand cut, and graded again to ensure that only the highest quality seafood is shipped to our customers.

Seafood purchased at the supermarket may have been on trucks for long periods of time and may have been in the supermarket for long periods of time, without the proper temperature control. This allows for a buildup of bacteria and rot. Seafood from the supermarket may have also been frozen and thawed many times, resulting in much degradation in quality and freshness. When you order from us, you can be sure that you are receiving the freshest and highest quality seafood available; from the ocean directly to your front door.

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Are your fresh fish fillets really fresh or have they been previously frozen?

All fish fillets are fresh off the boats to your door. We deliver the freshest and highest quality seafood available. None of our fresh fillets are ever frozen and stored waiting for order fulfillment. Fresh fish is processed daily to ensure that our customers receive their fillets at the peak of their freshness. When you buy from us, you can be confident that what you are purchasing is fresh. Once you try our fresh fish fillets, you will never settle for previously frozen fish again.

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How safe is it to shop online?

It is completely safe to use our online ordering system. Our system uses SSL (Secure Socket Layering) to protect your credit card information. SSL is a protocol developed by Netscape to encrypt and secure private information as it transmitted over the internet.. This is currently the e-commerce industry standard.

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What is your privacy policy and how is my information used?

This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

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What is your return policy?

We stand behind every package we ship. If upon inspection one of the lobsters seems listless or lethargic, in general the lobster is still healthy and it is all right to prepare. When a healthy lobster is cooked, the tail will curl under the body. If the tail curls on the motionless lobster, the lobster is safe to eat. All damage claims must be made on day of delivery by calling 888-205-8848. No claims will be honored if not made on day of delivery.

Though rare, unfortunately, sometimes packages or packaged items are damaged due to rough handling during delivery. If this happens, please contact us IMMEDIATELY UPON DELIVERY. We will promptly handle your situation. Do not discard any of the products. Quality Fresh Seafood guarantees the quality of its lobsters on the scheduled day of delivery. Please examine the carton when it arrives. If the carton appears to have been damaged, it may have caused injury to the lobsters or let warm air enter the carton. If any of the lobsters have perished, do not discard them. The seafood is insured. No full refunds will be granted unless the entire order is returned. All claims must be made on day of delivery by calling 888-205-8848. No claims will be honored if not made on day of delivery. If you have any questions, e-mail orders@qualityfreshseafood.com or call Quality Fresh Seafood at 888-205-8848.

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What should I do if my shipment arrived damaged?

Please see above for our return policy.

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I'm not sure what gift to select for my recipient. Can you help?

We have simplified the gift decision process by bundling our popular items into great packages. Please take a look at our New England Clambakes and the Combos & Dinners sections for some great gift ideas. You also have the choice of sending someone a Gift Certificate. The Gift Certificate is popular and simple to order. Seafood items or a dollar amount can be purchased. You can have the gift certificate emailed to you or the recipient, it's your choice (it's ready soon after the order has been placed).

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What days are available for delivery?

We delivery between Tuesdays and Fridays. Most delivery times are between 10:00am and 12:00 noon. We ship both Fedex and UPS. Some areas are available for Saturday delivery and extra charges apply. At Checkout, choose between 3 Shipping Methods: 1) Tues-Fri Priority Overnight; 2) Saturday Priority Overnight $20; 3) Send as a Gift Certificate (no charge). Please take a look at our Shipping section for more details.

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How are the orders packaged?

All seafood is packaged in a specially designed insulated foam box with frozen gel packs. The foam box is set in a corrugated box for shipment. All packages are packed very carefully to prevent damage during shipping.

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Do I have to be home to receive my order?

No, we have waived the signature required. Quality Fresh Seafood recommends someone be home to receive the package, as Quality Fresh Seafood will not be held responsible, if no one is home and the package is left unattended. PLEASE prepare for your order's arrival. If your location is a community with an Office for deliveries, please notify the Office of your upcoming delivery.

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Where are you located?

We have partnered with some of the best seafood distributors in the North Easy to ensure that you receive the freshest and highest quality fresh seafood available. All of our live lobsters and seafood come from Maine and Massachusetts.

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What are your shipping & handling rates?

Our shipping and handling rates are for FedEx or UPS overnight delivery. Please take a look at our Shipping Section for details.

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How do Gift Certificates Work?

How do Gift Certificates work? How do Electronic Gift Certificates work? Looking for something unique to give? Giving Quality Fresh Seafood as a gift certificate is FAST, EASY and it's WOW!! Whether you want to gift specific seafood items, such as, a New England Clambake for TWO or a JUMBO LIVE Lobster, or we offer value certificates starting a $25 to any amount you want to give, if you just don't know what to order!

How to order a Dollar Value Gift Certificate (from $25): 1) Navigate to the Gift Certificates page. 2) Order the number of gift certificates at the dollar value you desire. 3) Go to Checkout and enter a) Billing Information, b) Payment Method, c) Gift Recipient's Name, Email and Message, your Email to send Order Confirmation, and any Comments you have to us regarding your order. Note: if you want the gift certificate emailed directly from us please put their name and email in the appropriate fields. If you want the gift certificate email to you for personal delivery to your recipient, please put your recipient's name but your email address in the appropriate field. 4) Complete your order for review by selecting Continue, review, then Submit your order. 5) You will receive a Confirmation of your purchase (Order) at the email address you provided at Checkout. 6) You will receive an Email with each Gift Certificate you purchased attached in a paper-form file (pdf). 7) Each gift certificate purchased will have a unique "Coupon Code" that can be used to place orders online. Seafood items will be discounted every time that "Coupon Code" is used until exhausted or expired. All value gift certificates have an expiration date of 6 months and is clearly printed on the pdf document attachments along with Instructions.

How to order a seafood gift certificate: 1) Simply choose your items you wish to give your loved one, friend, or business associate, in the same way you would place your own order. 2) Go to Checkout and enter a) Shipping Information (this refers to the recipient...if you want the gift certificate sent to you, then put your email address in both places at Checkout.). 3) Select "Give as a Gift Certificate" as the choice of Shipping Method. Add an optional Gift Message, then complete the Billing Information, Payment Method, and provide your email address for the Order Confirmation and then any Comments you may have for us regarding your order. 4) Complete your order for review by selecting Continue, review, then Submit your order. 5) You will receive a Confirmation of your purchase (Order) at the email address you provided at Checkout. 6) You will receive an Email with each Gift Certificate you purchased attached in a paper-form file (pdf). 7) Each gift certificate purchase will have a unique "Order #" that can be used to place orders by calling Customer Service @ 888-205-8848. Your recipient must provide us with delivery information. All seafood gift certificates have an expiration date of 6 months and is clearly printed on the attached paper document and the Page 2 Instruction Sheet. 8) These paper-form files (pdf's) can be FORWARDED on to your recipient electronically or you can SAVE the attachments & SEND in a different email or PRINT and mail by USPS, etc

REDEEMING: Value gift certificates ($) are given a "Coupon Code". This code will be in your order confirmation and on the certificate itself. Certificates for seafood items will only have an Order #; the recipient will have to phone Customer Service @ 888-205-8848 and set up delivery.

"Personal and Corporate Gift Idea" Give us a call. We can custom design a Corporate or Personal Gift Program for you or your business. We can upload your logo, etc. The come print ready so that you have the option of printing and placing inside a card. Your gift recipient is able to use their gift code at checkout immediately! We personalize and design each card along with your own personal message.

PLEASE NOTE: All Gift Certificates expire six months from the date of purchase. Although, ALL of our Gift Certificates are transferable, it is our Company Policy that Gift Certificates cannot be returned, canceled, and/or refunded.

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All orders must be received by 12:00 noon Eastern Time if you would like to receive next day delivery.

We proudly accept MasterCard, Visa, American Express, and Discover.

Please email us at CustomerService@QualityFreshSeafood.com if you have any questions.


Clambake Photos Copyright 2004 Quality Fresh Seafood, LLC. All rights reserved. These images may not be copied without written permission. All other photos Copyright 2004

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