How is ordering seafood from Quality Fresh Seafood, LLC
different than just going to the local supermarket and purchasing seafood?
Are your fresh fish fillets really fresh or have they been
previously frozen?
How safe is it to shop online?
What is your privacy policy and how is my information used?
What is your return policy?
What should I do if my shipment arrived damaged?
I'm not sure what gift to select for my recipient. Can you help?
What days are available for delivery?
How are the orders packaged?
Do I have to be home to receive my order?
Where are you located?
What are your shipping & handling rates?
How is ordering seafood from Quality Fresh Seafood, LLC
different than just going to the local supermarket and purchasing seafood?
When you order fresh seafood from Quality Fresh Seafood, LLC, you can be
confident that you are receiving the very best. We have partnered with some of
the best seafood distributors in the North East to bring you the freshest and
highest quality seafood available. Seafood purchased from us is always fresh.
There have been extremely strict quality and temperature control procedures
put in place to ensure that your seafood arrives at you door at the peak of
their freshness. Here you can find your favorite Quality Fresh Seafood ranging
from Seafood, Lobster, Live Lobster, Lobster Tails, Crab, Alaskan Crab Legs,
Clams, Oysters, Salmon, Tuna, Fresh Seafood, Smoked Seafood, Chowder,
scallops, and Caviar. All fresh fish is graded off the boats, hand cut, and
graded again to ensure that only the highest quality seafood is shipped to our
customers.
Seafood purchased at the supermarket may have been on trucks for long periods
of time and may have been in the supermarket for long periods of time, without
the proper temperature control. This allows for a buildup of bacteria and rot.
Seafood from the supermarket may have also been frozen and thawed many times,
resulting in much degradation in quality and freshness. When you order from
us, you can be sure that you are receiving the freshest and highest quality
seafood available; from the ocean directly to your front door.
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Are your fresh fish fillets really fresh or have they been
previously frozen?
All fish fillets purchased from us are fresh off the boats to your door. We
deliver the freshest and highest quality seafood available. None of our fresh
fillets are ever frozen and stored waiting for order fulfillment. Fresh fish
is processed daily to ensure that our customers receive their fillets at the
peak of their freshness. When you buy from us, you can be confident that what
you are purchasing is fresh. Once you try our fresh fish fillets, you will
never settle for previously frozen fish again.
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How safe is it to shop online?
It is completely safe to use our online ordering system. Our system uses SSL
(Secure Socket Layering) to protect your credit card information. SSL is a
protocol developed by Netscape to encrypt and secure private information as it
transmitted over the internet.. This is currently the e-commerce industry
standard.
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What is your privacy policy and how is my information used?
This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.
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What is your return policy?
We stand behind every package we ship. Your satisfaction is guaranteed. Though
rare, unfortunately, sometimes packages or packaged items are damaged due to
rough handling during delivery. If this happens, please contact us
immediately. We will promptly handle your situation. Do not discard any of the
products. QualityFreshSeafood.com guarantees the quality of its lobsters on the scheduled day of delivery. Please examine the carton when it arrives. If the carton appears to have been damaged, it may have caused injury to the lobsters or let warm air enter the carton. If any of the lobsters have perished, do not discard them. The seafood is insured. Simply call the freight agent and tell them you are returning the carton and its contents because it was damaged during its trip. Federal Express will pick up the carton and QualityFreshSeafood.com will pay for the return shipping. When the seafood and carton arrive at QualityFreshSeafood.com, you will get a refund. No full refunds will be granted unless the entire order is returned. All claims must be made on day of delivery by calling 888-205-8848. No claims will be honored if not made on day of delivery. If you have any questions, e-mail orders@qualityfreshseafood.com or call Quality Fresh Seafood at 888-205-8848.
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What should I do if my shipment arrived damaged?
Please see above for our return policy.
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I'm not sure what gift to select for my recipient. Can you
help?
We have simplified the gift decision process by bundling our popular items
into great packages. Please take a look at our Deluxe Packages for some great
gift ideas. You also have the choice of sending someone a Gift Certificate.
The Gift Certificate is popular and simple to order. We email the recipient
their gift certificate as soon as you place the order.
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What days are available for delivery?
You can specify a future delivery date during checkout. Please take a
look at our Shipping section for more details.
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How are the orders packaged?
All seafood is packaged in a specially designed insulated foam box with frozen
gel packs. The foam box is set in a corrugated box for shipment. All packages
are packed very carefully to prevent damage during shipping.
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Do I have to be home to receive my order?
No. QualityFreshSeafood.com recommends someone be home to receive the package. We have waived the signature required on all orders and will not be held responsible if no one is home and the package is left unattended. If upon inspection one of the lobsters seems listless or lethargic, in general the lobster is still healthy and it is all right to prepare. When a healthy lobster is cooked, the tail will curl under the body. If the tail curls on the motionless lobster, the lobster is safe to eat. All damage claims must be made on day of delivery by calling 888-205-8848. No claims will be honored if not made on day of delivery.
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Where are you located?
Our order fulfillment (packaging and shipping) partners are located in Bourne, Massachusetts to ensure that you receive the freshest and highest quality
fresh seafood available, directly from the source.
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What are your shipping & handling rates?
Our shipping and handling rates are for FedEx Overnight delivery. Please take
a look at our Shipping Section for details.
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